Privacy policy

This Privacy Policy is an integral part of the Terms and Conditions of TONER STREAM LTD. It explains how we collect, use, and store your personal data, what rights you have under Regulation (EU) 2016/679 (GDPR), and how we ensure its security.

I. Identification of the Data Controller

Company: TONER STREAM LTD
Address: Sofia, Prof. Ivan Georgov St. 14A, floor 3
UIC: 175329384
VAT number: BG175329384
Manager: Vasil Nikolov

TONER STREAM LTD is a Data Controller within the meaning of the GDPR.

II. What Personal Data We Collect

1. Upon registration or voluntary provision

first, middle, and last name;
email address and phone number;
date of birth, comments, photos;
location data (optional).

2. In contractual relations

For contract execution TONER STREAM LTD collects: name, email, address, and phone number.

3. For online purchases

payment information;
delivery data (address and phone);
information about selected products and services.

4. Through external profiles

If you connect your profile with Facebook, Google, etc., we receive information according to your settings.

5. Technical data

IP address, browser, operating system;
cookie data;
log files (date, time, actions).

III. Use of Cookies

Our website uses session and persistent cookies to improve the experience and personalize advertising. Details – in the Cookie Policy.

IV. Purposes of Processing Personal Data

Contract performance and deliveries (Art. 6, para.1, letter “b” of GDPR);
Pre-contractual relations;
Marketing and advertising – personalized and non-personalized;
Personalized assessment and profiling;
Retargeting and campaign optimization.

V. Data Retention Period

As long as your account is active and 10 years after its closure;
As long as necessary for contractual obligations;
Until a deletion request is made.

VI. Sharing of Personal Data

Data may be provided to couriers (Econt, Speedy, Evropt), national postal operators, and government authorities when legally required.

VII. Your Rights

Right to be informed;
Right of access;
Right to rectification;
Right to erasure (right to be forgotten);
Right to restriction;
Right to data portability;
Right to object;
Right to opt-out of automated decisions;
Right to lodge a complaint with the CPDP (www.cpdp.bg).

You may submit requests via email: privacy@tonerstream.com.

VIII. Data Security

We apply SSL encryption, access control, and work only with GDPR-compliant partners.

IX. Advertising and Marketing Communications

With your consent, you may receive newsletters, offers, and invitations to surveys.

X. Declaration

TONER STREAM LTD complies with the principles of European and national legislation and applies technical, organizational, and legal measures for personal data protection, ensuring a high level of security and preventing misuse.