TonerStream TonerStream

General terms of use

Legal Information

To ensure that you are fully informed about our business activities in detail, we provide you with the following information in the form of the Terms and Conditions for using our website and services, hereinafter referred to as the Terms and Conditions.

1 General Information

  • This website, as well as the trademark, are the property of TONER STREAM Ltd. Their reproduction, copying, or display in any form is not permitted without our prior written consent.
  • The listed prices include VAT and delivery charges and are valid while stocks last. We reserve the right to adjust them without prior notice to our customers.
  • Printing errors in the present texts, minor differences in visualization colors, or changes in the design of certain products are possible.
  • All trademarks displayed on this website are the property of their respective owners.

2 Company Information

Information pursuant to the Electronic Commerce Act and the Consumer Protection Act:

  1. Distributor Name: "Toner Stream" Ltd.
  2. Registered Office and Management Address: Sofia 1220, 14A Prof. Ivan Georgov St.
  3. Business Address and Complaints Address: Sofia 1220, 14A Prof. Ivan Georgov St.
  4. Email: office@tonerstream.com
  5. Phone: +359 2 980 90 96
  6. UIC: 175329384

3 Supervisory Authorities

Personal Data

Commission for Personal Data Protection

Address:
Sofia, 2 Prof. Tsvetan Lazarov St.
Phone: (02) 940 20 46
Fax: (02) 940 36 40
Email:
kzld@government.bg
kzld@cpdp.bg
Website: www.cpdp.bg
Consumers

Consumer Protection Commission

Address:
1000 Sofia, 4A Slaveykov Sq., Floors 3, 4 and 6
Phone: 02 / 980 25 24
Fax: 02 / 988 42 18
Hotline: 0700 111 22
Website: www.kzp.bg

4 Summary of the Terms and Conditions

  • As a User, every visitor to the website agrees to be bound by these Terms and Conditions throughout the entire period of website use—from the initial access until leaving the website.
  • We reserve the right to retain your IP address, as well as any other information voluntarily provided by you that is necessary to identify you as a User of our services.
  • The Terms and Conditions are published in a visible place on the website, are accessible to every User, and govern the relationships related to the products and services we offer.

5 Which Goods Are Offered for Sale?

These are all goods and services currently offered on the website that are available for ordering and purchase. They are described by type and categorized into separate groups for your convenience.

6 Payment Methods

Cash
At our office or Cash on Delivery
Bank Transfer
To the Distributor's bank account
Bank Card
Credit or debit card
PayPal
Online payment

The User may pay for the ordered products and services using any of the payment methods listed above.

7 Warranty Claims

Refusal to accept a delivered product is possible only if:

  • There is a discrepancy between the ordered and the delivered product, established at the time of delivery.
  • In the event of a technical issue with the product, you may exercise your rights under Article 55, Paragraph 1 of the Consumer Protection Act within 7 days of receiving the product, provided that you return it in the condition in which it was received, without having used it. Exceptions are regulated by the Consumer Protection Act.

8 Your Rights and Obligations as a User

  • You have the right to browse, place individual orders, and receive goods and services from this website under the established terms and conditions.
  • You have the right to receive information about the status of your order.
  • You are entitled to delivery of the requested goods and services to the address specified by you.
  • You are obliged to pay for your order according to the payment method specified on the website.
  • You are not entitled to use the content of the website without the prior written permission of TONER STREAM Ltd.
  • If your unauthorized actions have caused damages or loss of profits to TONER STREAM Ltd., you are obliged to provide the appropriate compensation.

9 Our Rights and Obligations

  • We have neither the obligation nor the practical ability to monitor how Users utilize the provided services.
  • We have the right to retain materials and information stored on our server and provide them to government authorities when required by law.
  • We have the right, at any time and without prior notice to the User, to terminate or modify the provided services if a violation has occurred.
  • We may publish hyperlinks to other websites and resources, but we assume no responsibility for their content, availability, or accuracy.
  • We are not liable for any consequential material damages or loss of data arising from the provided products and services. Advice and consultations provided by our specialists do not create any additional obligations for TONER STREAM Ltd.

10 Amendments to the Terms and Conditions and Notifications

  • The Terms and Conditions may be amended at any time by TONER STREAM Ltd. You will be informed of the changes through their publication on the website.
  • As a User, you are deemed to be bound by the amendments from the moment they are published, unless you explicitly state that you do not accept them.
  • In the event of explicit disagreement with the amendments, TONER STREAM Ltd. reserves the right to cancel any orders placed by you.
  • To ensure timely communication regarding changes to your orders, we use the contact information you have provided—telephone number and email address.
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