FAQs

Toner is a powdered substance used by laser printers and copiers to produce text and images on printing and copying paper. It consists of microscopic polymer particles and pigment, which, as a result of their static charge, have magnetic properties.

Manufacturer consumables are usually supplied in boxes. Consumables remanufactured by Toner Stream are sealed in waterproof plastic bags. Regardless of whether the toner cartridge is from the manufacturer or has been remanufactured, do not expose it to high temperatures, moisture, or light. Keep it in its packaging until it needs to be installed in your printer.

„Refilling“ involves cleaning the toner cartridge, lubricating the contact points, and refilling it with toner.

During remanufacturing, your toner cartridge is tested to determine its current technical condition. It is cleaned, after which worn components are replaced with new ones, the contact points are lubricated, and the cartridge is refilled with toner. Before the toner cartridge is sealed, a final test is performed and provided to the customer together with the cartridge, allowing them to verify the excellent technical condition of the toner cartridge before installing it in the printer. For more details, you can visit the "Remanufacturing" section.

Like any mechanical system, the components inside a toner cartridge wear out over time. Replacing worn parts is necessary to prevent negative print effects such as white lines, faded printing, black dots, background shading, etc.

„Yield“ refers to the number of pages at 5% coverage on an A4 page that the toner cartridge should print before it needs to be remanufactured, refilled, or recycled.

„5% coverage of an A4 page“ is equivalent to 31 typed lines with 60 characters per line.

A toner cartridge „chip“ is an electronic device that tracks the amount of toner used and the number of pages printed according to their coverage percentage. It indicates when your toner is running low and the cartridge needs to be remanufactured. Not all toner cartridges have a chip.

This is a toner cartridge with a lower yield. A starter toner cartridge is usually supplied with the printer when you purchase it.

This depends on the cartridge manufacturer and model. With some toner cartridges it is possible, while with others it is not—because the toner container does not allow the cartridge to be filled with a sufficient amount of toner. In this case, a possible solution is to fill it with a smaller amount of toner at a lower price.

The difference is in the toner cartridge yield. A low-yield toner cartridge contains less toner and is designed to print fewer pages than a high-yield toner cartridge.

This depends on the cartridge manufacturer and model. With some toner cartridges it is possible, while with others it is not.

Absolutely not, as the warranty is related to the normal operation and use of the printing device. The decision about which consumables to use is entirely up to the user. Mr. Giotuoni, Vice President of HP, says:

Our toner cartridges are designed so that they can be refilled with toner and reused! I would like to state responsibly that the recycling industry has the right to exist and consumers have the right to choose!

The Toner Stream team guarantees that you will get at least the same number of pages after having your toner cartridge remanufactured. Many of our customers report that they print more pages after having their cartridge remanufactured.

Replace the toner cartridge and print several pages. If the problem is still present, the printer is most likely the cause. If the print quality is good, the problem was with the toner cartridge. In either case, you can contact our office for more information and assistance.

Some toner cartridges have a chip, and the problem may be related to it. Others have a fuse, which may also be faulty. In either case, you can contact our office and a technician from the Toner Stream team will assist you.

Small black dots are usually caused by a worn drum or PCR. Your toner cartridge should be replaced with a new one or remanufactured.

One possible cause is a dirty corona wire. This is a thin metal wire inside the printer or cartridge that plays an important role in printing the image. To eliminate this negative printing effect, the corona wire needs to be cleaned. You can contact our office for assistance or clean it yourself, but you must be very careful because the corona wire can easily break.

There may be several causes. White lines and faded printing are usually an indication that your toner is running low. The cartridge should be replaced with a new one or remanufactured. As with the problem of black lines, the corona wire may also be dirty. Another possible cause of white streaks is contamination of your printer's optics. In this case, the problem is not with the toner cartridge. Your printing device should be serviced.

There may be many causes. The most common is „mixed“ toner. Contact our office and a Toner Stream technician will help you resolve the problem. A less common, but still possible, cause of background shading is the use of damp or excessively thick paper. Follow your printer manufacturer's requirements regarding the paper sizes and types that your device can handle.

Print quality issues are not always caused by the consumable or the paper. Dust, toner, and various particles from the surrounding environment enter the mechanics of your printer every day. To minimize the possibility of poor print quality caused by your printing device, it is recommended to have your printer serviced approximately every 6 months. The procedure may need to be performed more frequently—depending on how intensively your device is used for printing.

Since toner is a chemical substance, "mixed toner" occurs when two different types of toner (chemicals) are mixed - for example, from different manufacturers. The most common negative effect resulting from "mixed toner" is background shading on the printed image.

Some toner cartridges have a protective seal that prevents the toner from spilling during storage and/or transportation. Before installing the cartridge in your printing device, this seal must be removed. Make sure that you have removed it.

In some cases, this issue is caused by the consumable. In others, the problem is in the fuser unit of the printing device ("fuser"). In either case, you can contact our office and a technician from the Toner Stream team will assist you.

One possible cause is a problem with the paper separation mechanism. In this case, the pickup roller of your printing device may need to be replaced. Another possible cause is the use of damp and/or unsuitable paper. Please follow your printer manufacturer's recommendations regarding the size and type of media used.

Contact our office and a technician from the Toner Stream team will assist you. The possible causes are mainly related to your printing device (a faulty paper separation mechanism, worn rollers in the fuser unit, remnants of a previously jammed sheet, etc.), which may require the assistance of a service technician. Another possible cause is the use of unsuitable paper (damp, very thin, very thick cardboard, etc.). Please follow your printer manufacturer's recommendations regarding the size and type of media used.

This is usually caused by a problem with the fuser unit of your printing device (“fuser”). Your printer should be diagnosed by a service technician. Contact our office and the Toner Stream team will assist you.

Some printer models have additional features indicated by the corresponding abbreviation: n - network printing; d - duplex printing; t - additional paper tray; h - hard drive. Models with and without the abbreviation (for example, Hewlett-Packard LaserJet P3005 and Hewlett-Packard LaserJet P3005dn) usually use the same consumables.

The standard minimum rental period is 12 months. After it expires, the contract can be extended at the customer's request.

Invoicing is carried out monthly and includes all services covered by the contract – with no hidden fees or additional costs.

In this case, you can contact us by phone from Monday to Friday - 9:00 - 18:00, or submit an online inquiry, which we will respond to as soon as possible. Thank you for taking the time to browse our website. It has been designed for your convenience.